KYC and Verification

At Reviant, maintaining a secure and trustworthy environment for all our players is paramount. Identity verification is a fundamental part of our commitment to responsible gaming and compliance with legal and regulatory obligations. By confirming your identity, we protect your account from unauthorised access, prevent fraud, and ensure that our services are not misused for illicit activities. This process safeguards both you, our valued player, and the integrity of the Reviant platform.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. It is a critical component of anti-money laundering (AML) and counter-terrorist financing (CTF) regulations that Reviant, like all regulated gambling operators, must adhere to. KYC involves collecting and assessing specific personal information and documentation to establish that you are who you claim to be. This due diligence helps us understand our customers better and mitigate risks associated with financial crime.

Verification is an ongoing process that may be triggered at various stages of your interaction with Reviant. Typically, you will be asked to complete identity verification:

• Upon registration of your account.
• Before you make your first withdrawal.
• When your cumulative deposits or withdrawals reach certain thresholds set by our licensing authority.
• If there are any changes to your personal information, such as a new address.
• If our internal monitoring systems detect unusual or suspicious activity on your account.
• Periodically, as part of our ongoing due diligence, even if you have previously been verified.
• If we have reason to believe that the information we hold about you is no longer accurate or complete.

To complete the verification process, Reviant typically requires documentation to confirm your identity, address, and ownership of payment methods. The specific documents requested can vary based on your jurisdiction and the information we already hold. We aim to make this process as straightforward as possible.

To verify your identity, we require a clear, legible copy of one of the following government-issued identification documents. The document must be valid, unexpired, and show your full name, date of birth, photograph, and signature.

• Passport: The double-page spread showing your photo and personal details.
• National ID Card: Both the front and back of the card.
• Driving Licence: Both the front and back of the licence.

Ensure that all four corners of the document are visible, and there is no glare or obstruction over any details. Screenshots are generally not accepted.

To confirm your residential address, we require a document issued within the last three months that clearly displays your full name and current address. Accepted documents include:

• Utility Bill: Such as electricity, water, gas, or internet bill. Mobile phone bills are not usually accepted.
• Bank Statement: A statement from a recognised financial institution.
• Credit Card Statement: A statement from a recognised financial institution.
• Government-Issued Correspondence: Such as a tax statement or official letter.

The document must be dated within the last 90 days. We cannot accept P.O. Box addresses as proof of residence.

To ensure the security of financial transactions and prevent fraud, Reviant requires verification of the payment methods you use to deposit or withdraw funds. The specific requirements depend on the method used:

• Credit/Debit Cards: A clear photo of the front and back of the card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six, and the last four digits of the card number, and the expiry date must be visible.
• E-Wallets (e.g., PayPal, Skrill, Neteller): A screenshot of your e-wallet account page clearly showing your name, email address, and the account ID.
• Bank Transfers: A copy of a bank statement or an online banking screenshot showing your name, account number, and the bank's logo.

All payment methods must be registered in your own name. We do not permit the use of third-party payment methods.

In certain circumstances, particularly for larger transactions or if regulatory requirements demand it, Reviant may need to request information and documentation regarding your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence procedures and helps us comply with anti-money laundering regulations. Examples of SOF/SOW documentation may include:

• Payslips or employment contracts.
• Bank statements showing regular income.
• Tax returns.
• Proof of inheritance or property sale.
• Company accounts or dividend statements.

This information is handled with the utmost confidentiality and is only requested when strictly necessary.

Once you submit your documents, our dedicated verification team reviews them. We strive to process all submitted documents promptly. Typically, verification can take between 24 and 72 hours, depending on the volume of requests and the clarity of the documents provided. During peak times, or if additional information is required, this timeframe may be extended. We will notify you via email regarding the status of your verification and if any further action is needed from your side. You can also check the status within your Reviant account.

Reviant takes the security and privacy of your personal data very seriously. All documents and information you provide are stored securely in encrypted databases, protected by advanced security protocols. We adhere strictly to data protection regulations, including the General Data Protection Regulation (GDPR), ensuring your information is handled confidentially and used solely for verification and compliance purposes. Access to your documents is restricted to authorised personnel only.

Reviant operates under strict anti-money laundering (AML) and counter-terrorist financing (CTF) regulations. Our KYC procedures are a cornerstone of our AML framework, designed to detect and prevent financial crime. We monitor transactions and account activity for patterns indicative of money laundering. By complying with these regulations, Reviant contributes to the global effort to combat financial crime and maintain the integrity of the financial system.

Underage gambling is strictly prohibited. Reviant is committed to preventing minors from accessing our services. As part of our verification process, we rigorously check that all our players are at least 18 years of age, or the legal age for gambling in their jurisdiction, whichever is higher. Any account found to belong to a minor will be immediately closed, and any winnings forfeited. We employ various tools and checks to identify and exclude underage individuals, including cross-referencing with public databases and identity verification services.

If your verification is delayed, it usually means our team requires further clarification or additional documentation. We will contact you directly via email with specific instructions. If verification is unsuccessful, it could be due to several reasons, such as invalid or unreadable documents, discrepancies in the information provided, or failure to meet regulatory requirements. In such cases, we will explain the reason for the failure and guide you on the steps needed to resolve the issue. Please respond promptly to any requests for further information to avoid account restrictions.

If you have any questions about the verification process, encounter difficulties uploading documents, or need assistance at any stage, our dedicated customer support team is ready to help. You can reach us through:

• Live Chat: Available 24/7 on the Reviant website.
• Email: Send your queries to [email protected].

Our team is trained to provide clear guidance and support to ensure your verification process is as smooth as possible. We are here to assist you.