Privacy Policy

Welcome to Reviant. This Privacy Policy outlines how Reviant collects, uses, processes, and protects your personal information when you use our online casino services. Your privacy is paramount to us, and we are committed to safeguarding your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By registering an account and using Reviant's services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any aspect of this policy, please do not use our services.

Reviant collects various types of information to provide and improve our services, manage your account, and meet our legal and regulatory obligations. This information includes:

• Identity Data: This includes your first name, last name, date of birth, gender, and nationality. We require this to verify your identity and ensure you meet the minimum age requirements for gambling.
• Contact Data: Your email address, postal address, and telephone number are collected for communication purposes, including account verification, service updates, and promotional offers (where consented).
• Financial Data: We collect payment card details (masked), bank account information, and other payment method details necessary for deposits and withdrawals. Reviant does not store full payment card numbers.
• Transaction Data: Details of your deposits, withdrawals, wagers, winnings, and other account activities are recorded for regulatory compliance, financial reporting, and dispute resolution.
• Technical Data: This comprises your Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access Reviant.
• Usage Data: Information about how you use our website, products, and services, including pages visited, time spent on pages, and clickstream data.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
• Verification Data: Documents provided for identity and address verification, such as copies of passports, driving licenses, utility bills, or bank statements, are collected as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.

Reviant uses your personal information for several purposes, always with a lawful basis:

• Account Management: To register your account, verify your identity, process your transactions, and manage your participation in our games.
• Service Delivery: To provide you with access to our games and services, operate our website, and ensure a smooth user experience.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal actions, protecting both Reviant and our users.
• Regulatory Compliance: To comply with our legal and regulatory obligations, including age verification, responsible gambling measures, and reporting to relevant authorities.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance when needed.
• Personalisation: To tailor our services, offers, and communications to your preferences, based on your gaming activity and choices.
• Marketing: To send you promotional materials, bonuses, and offers that may be of interest to you, where you have consented to receive such communications. You can opt out at any time.
• Service Improvement: To analyse user behaviour, identify trends, and gather feedback to enhance our website, games, and overall service offering.

Reviant processes your personal data only when we have a lawful basis to do so. These bases include:

• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party, for example, to provide you with gambling services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Reviant is subject, such as AML, KYC, and responsible gambling regulations.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Reviant or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. This includes fraud prevention, network security, and service improvement.
• Consent: Where you have given explicit consent for specific processing activities, such as receiving marketing communications. You have the right to withdraw consent at any time.

Reviant may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by Reviant.
• Regulatory and Law Enforcement Authorities: We may disclose your information to regulatory bodies, licensing authorities, and law enforcement agencies when required by law, to comply with legal processes, or to protect our rights, property, or safety.
• Affiliates and Group Companies: Your data may be shared within the Reviant group of companies for internal administrative purposes, service provision, and to ensure consistent service delivery.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with organisations dedicated to fraud prevention.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We ensure that any third parties with whom we share your data adhere to strict data protection standards.

Reviant implements robust technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL (Secure Socket Layer) technology.
• Access Controls: Access to your personal data is restricted to authorised personnel who have a legitimate need to access it.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security posture.

Under GDPR and other applicable data protection laws, you have several rights regarding your personal data held by Reviant:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ('Right to be Forgotten'): You can request the deletion of your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Rights in Relation to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within the legally required timeframe.

Reviant uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us to improve the way our website works.
• Functionality Cookies: These are used to recognise you when you return to our website, allowing us to personalise our content for you and remember your preferences.
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of Reviant's website.

Reviant retains your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by legal and regulatory obligations, such as AML regulations which typically require data to be kept for a minimum of five years after the termination of the business relationship.

Once the retention period expires, your personal data will be securely deleted or anonymised.

Reviant operates globally, and your personal data may be transferred to, and stored at, a destination outside of the European Economic Area (EEA). This includes countries that may not offer the same level of data protection as the EEA. When we transfer your data internationally, we implement appropriate safeguards to ensure your data is protected. These safeguards may include:

• Transferring data to countries deemed by the European Commission to provide an adequate level of protection for personal data.
• Using standard contractual clauses approved by the European Commission, which provide specific data protection obligations for the recipient.
• Relying on your explicit consent for the specific transfer.

We ensure that any such transfers comply with applicable data protection laws.

Reviant's services are not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, if higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child, please contact us immediately.

Reviant reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Significant changes will be communicated to you directly via email or through a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by Reviant, please do not hesitate to contact our Data Protection Officer:

Email: [email protected]

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.